Privacy Disclaimer

If you have any questions about this policy or about how and why we store data, please contact us at info@energy-travel.com

Privacy Policy

This privacy policy sets out how Energy Travel Ltd uses and protects any information that you give when you use this website.

Energy Travel Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Energy Travel Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30 November 2020 and may be updated from time to time without prior notice.

This policy sets out how Energy Travel Ltd (“Energy Travel Ltd”, “we”, “us”, “our”), as “Data Controller” in respect of the personal data detailed below, obtain and use your personal data as well as your rights regarding our possession and processing of such data.

GDPR

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA. This Privacy Policy explains our commitment to the Regulations, and the use of your information.

Cookies Policy

Energy Travel Ltd uses the following:

• Cookies such as Google Analytics (excluding remarketing and advertising reporting features) which provides us with anonymous and aggregated website performance data.
• Cookies which allow you to ask us questions on Live Chat if you have any questions during website navigation.

Changes to this Cookie Policy

This Policy will change over time as cookies evolve, and our business needs may change. We will not ask for your consent again as a result of modifying, adding or deleting cookies.

Who are Energy Travel Ltd?

Energy Travel Ltd is a tour operator that organises school ski trips, sports tour and other cultural tours to Europe and North America.

When and how we collect your information

Energy Travel Ltd is required to collect certain aspects of information that is necessary for us to fulfil our contractual obligations.

We do this from you:

• At the quote stage over the phone
• From time to time in the build up to your trip
• When you request a quote via the website
• When you apply to work at Energy Travel Ltd

How do we manage your information?

We utilise the information to the benefit of creating a bespoke quote, or fulfilling a successful tour for your school or group.

We gather information about:

• You
• Your place of work
• Your email address

Subsequently, and for flights only, we collect:

• Names as per passport
• Passport number and Date of Expiry
• Date of birth
• Gender
• Nationality

Prior to departure we are required to pass on to third parties fulfilling various roles the following:

• Height
• Weight
• Ski ability
• Shoe size
• Dietary and allergy concerns
• Medical information likely to impact on the trip

For Marketing purposes we will utilise your name and email address, and at times, your school address to send you information relating to our services, brochures, products and special promotions.

Recruitment

When you apply for a position at Energy Travel Ltd you will be required to complete an application form that covers your personal details such as:

• Names as per passport
• Your place of work
• Your email address
• Height
• Weight
• Ski ability
• Shoe size
• Dietary and allergy concerns
• Medical information likely to impact on the trip
• NI Number

Sensitive (“Special Category”) information

Energy Travel Ltd will aim to only gather information to fulfil your tour or help support the same. Once there is nil benefit, your data will be deleted.

Explanation of our legal requirement to maintain your records of data

Energy Travel Ltd may require your personal data for:

• Completing transport manifestos
• Completing records and reports for our legal obligations, including ABTA and ATOL
• Fulfilling all aspects of a tour, or arranging visits in support
• Further informing you of products and services thereof that you had previously once enquired, as consent is deemed given once you sign up to a quote request or a mailing list

Data Storage

Energy Travel Ltd stores and processes information in secure servers, and crypto folders, above and beyond industry standard. All back-ups and further storage are encrypted, and any hosting is provided on EU based GDPR compliant servers.

Should you wish to remove your data please see the details below.

Your Rights

• Right of Access

Under Article 15 you have the right to access the personal data we hold about you and confirmation of how it is being processed by us

• Right to Rectification

Under Article 16 you have the right to request that incomplete or inaccurate personal data information we hold about you is corrected.

• Right to Erasure

Under Article 17 you have the right to have the personal data we hold about you deleted if - The personal data is no longer necessary for the purpose it was originally collected or processed for .

• Right to Restriction of Processing

Under Article 18 you have the right to restrict to our processing of your data if you contest the accuracy of your personal data and/or you are verifying the accuracy of your data

• Right to Data Portability

Under Article 20 you have the right to request Energy Travel Ltd to transfer such personal data we hold about you in a structured, commonly used, and machine readable format to you or another party as you request, should it be practical to do so.

• Right to Object

Under Article 21 you have the right to object to our processing your personal data. This includes the right to object to our processing your data for direct marketing purposes. Energy Travel Ltd can refuse such a request if we can demonstrate legitimate grounds for continuing to process personal data which overrides the interests, rights and freedoms of the individual or we require the processing of personal data to establish, exercise or defend legal claims.

Action your Rights

You can exercise your rights above by making a clear request via:

• Email info@energy-travel.com or alternatively:
• Telephoning our UK office on +44

All requests will be made free of charge although if any request is deemed to be manifestly unfounded or excessive, Energy Travel Ltd reserve the right to impose an administration fee of £50 to comply with the request.

Energy Travel Ltd reserves the right to refuse to comply with a request if it is deemed to be manifestly unfounded or excessive or we are unable to confirm the identity of the requestor. Further, should we request an administration fee and it is not paid, or we are asked to delete information that by doing so would prevent us to comply with a legal obligation to establish, exercise or defend future legal claims, we reserve the right to refuse to comply. The exercising of any of these rights under GDPR will not prejudice you in anyway regarding any other rights you have or the future levels of service you would expect to receive from us in the event of future enquiries or bookings.

Complaints

Should you wish to complain regarding our response to your request you have the right to lodge a complaint with the ICO, which is the Information Commissioner Office that is tasked in regulating GDPR. Further details regarding the ICO can be found here: https://ico.org.uk/for-the-public/